MDS Medical Professional Services
Consultative EHR software implementation, support, and training services for athenahealth, CareCloud, and Greenway Prime Suite
The MDS Professional Services team is an extension of your staff. We nurture high-value partnerships built on a foundation of trust, integrity, and service excellence.
By tailoring our EHR Software, Managed IT Services, and Medical Billing Services to meet the unique needs of each practice we are able to maximize results. The MDS Professional Services team is proud to be widely renowned in the ambulatory Health IT industry as delivering the highest quality of consultative implementation, training, and support services.
MDS Medical Customer Focus
We have three core tenets to our Professional Services model:
- Treat each call with a sense of urgency. When you contact us for support, training, or IT help, your case is handled by an experienced consultant. We know that rapid resolution of your support and training requests plays a key role in your operational efficiency and ability to care for your patients.
- We are an extension of your staff. You can rely on us to help you with day-to-day software support and training issues. We are not just your vendor, we’re an extension of your staff.
- MDS is your single point of contact. Sometimes your issues may be traced to a hardware, internet, third party vendor, or hosting problem. Our team will help navigate and troubleshoot issues with other vendors on your behalf.
The high level of customization MDS provides in your EHR implementation project planning, training, and post-implementation support is what sets MDS apart from the competition.
Of course, choosing a flexible EHR that fits the needs of your organization is an essential first step. Once the EHR has been selected, the real work begins. We know from decades of experience that a one-size-fits-all implementation approach simply does not work. Our experienced Professional Services team has a deep understanding of every component of an EHR implementation to ensure that every aspect of your implementation runs smoothly.
MDS provides consultative software support services for the athenahealth and CareCloud EHR software systems. As a former partner, MDS also provides Prime Suite help desk support to hundreds of organizations nationally, ranging from single provider offices to regional health systems.
The difference between MDS and our competitors is that we do not utilize a traditional Tier 1 software support model. Instead, we connect you immediately with an experienced EHR software consultant, enabling you to get back to work faster.
We offer guaranteed response times, unlimited flat-fee support and 24/7 emergency support.
Our support consultants answer 99% of calls in under 20 seconds.
Our flexible software training options are designed to ensure you enjoy high productivity, efficiency, and usability of your EHR.
MDS EHR Consultants must not only be able to facilitate the successful assessment, planning, and execution strategy of a training program, but also have a keen understanding of practice workflow and how users employ the system. We can help with front office, back office, provider, and clinical training.