EHR Training

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EHR Training

Consultative and Flexible EHR and Practice Management Software Training for AdvancedMD, athenahealth, and CareCloud

MDS software training programs are focused on maximizing your usability on the AdvancedMDathenahealth and CareCloud EHR platforms.

Our flexible software training options are designed to ensure you enjoy high productivity, efficiency, and usability of your EHR.

MDS EHR Consultants must not only be able to facilitate the successful assessment, planning, and execution strategy of a training program, but also have a keen understanding of practice workflow and how users employ the system. We can help with front office, back office, provider, and clinical training.

As a former Prime Suite partner, MDS offers the mdsHELPDESK+ subscription for groups on the Greenway Prime Suite platform.

10 Key EHR Training Areas

Superuser training

Initial training and ongoing support for practice superusers who are the first point of contact for EHR questions in the practice.

Initial training

Initial staff and provider training for new AdvancedMD, athenahealth, or CareCloud implementations.

Custom training

Tailored training programs for providers, front office, and back office staff.

New employees

New employee onboarding training

Provider workflows

Providers who need help fine-tuning or revamping clinical workflows in order to deliver more efficient patient care and improve patient satisfaction

Quality measures

Providers needing help with MACRA/MIPS/APMs

Revenue cycle optimization

Helping billing staff identify common issues that cause reduced revenue cycle performance

Financial reporting

Help with financial processes and custom reporting

Insurance and patient payments

Groups who are not getting paid and not sure why, or who do not have adequate resources to tackle the problem

Clinical template help

Providers who need to be trained on how to build custom specialty-specific clinical templates to mirror existing workflows

Learn More About EHR Training

If you’d like to talk with us, please complete the form or give us a call at 1-800-494-3188. We’ll get back to you right away.

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Flexible EHR training options

Through our Professional Services department, we can customize a training plan to meet the needs of your organization and users.

Onsite training at your office

Our highly-certified and skilled EHR training and implementation consultants visit your practice and train your staff one-on-one or in a group setting.

Training webinars

Train your entire staff over the web and save on travel and training costs. Training sessions are conducted by the same consultants who conduct your onsite training. This means you will still enjoy the same high-quality training but at a lower cost.

MDS training facility

Visit our state-of-the-art training facility in Phoenix, Arizona for full training, partial training, or send new staff members to us!

Hybrid training

Have MDS deliver part of your training onsite at your location or send your staff to our Arizona training facility. Supplement with web-based training to reduce costs.

EHR Training FAQs

Does MDS really offer unlimited EHR software training?

Yes! All MDS Medical customers using us for AdvancedMD, athenahealth, or CareCloud maintenance and support can call and schedule 2-hour training sessions at any time, led by experienced EHR software consultants. These training sessions are included with your monthly maintenance charges.

Your customized training sessions can cover any area where you need extra help. MDS customers use monthly training sessions on a wide variety of features, including but not limited to: new employee onboard training, advanced superuser training, and custom clinical template help for providers.

Training can be offered to non-clinical staff on practice management and revenue cycle features, or EHR functionality for your clinical staff.

Current MDS customers: Call 1-800-494-3188 to schedule training.

Do your consultants understand my practice workflow?

Our AdvancedMD, athenahealth, and CareCloud trainers must not only be able to facilitate the successful assessment, planning, and execution strategy of a training program, but also have a keen understanding of practice workflow and how users employ the system.

All MDS implementation consultants are highly skilled in “change management.” This means we help resistant providers and staff embrace your EHR platform and maximize its functionality. A combination of product certification and real world field experience ensures that your training program maximizes efficiency and results.

MDS has consultants on staff who can accommodate software training in both English and Spanish for practices having bilingual needs.

How does MDS ensure that our staff can maximize what they learn in training?

The best approach for information retention is training at-your-pace methodology. Segmented training enables users to work with the system as long as necessary until they are ready to move forward. This phased training strategy can dramatically increase user satisfaction and retention of the system.

What impact does training have on productivity?

In a word – dramatic. Proper training ensures that your clinical and administrative staff have been trained on the same modules and processes, increasing efficiency and workflow throughout the organization. Training creates a shared sense of purpose and knowledge of the new EHR processes and motivates all users to employ its features to the fullest extent possible.

Greenway Prime Suite Training

Our mdsHELPDESK+ subscription training and help desk plan is the best way to maximize your usability of Prime Suite.

Ongoing training ensures continuity during staffing changes, maximizes staff productivity, and ensures that new employees are provided with optimal training to perform their job function.

athenahealth Training

Boost your performance on athenahealth with tailored training to meet the needs of your organization.

Ready To Chat?

We'd love to hear from you! We don't want to brag, but we are very good listeners and would like the chance to show off our skills. Please complete the form or give us a call at 1-800-494-3188.

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MDS Medical is a healthcare IT, consulting, and revenue cycle management firm for private ambulatory medical practices of all sizes and specialties.



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4429 N 44th St
Phoenix, AZ 85018

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