Consultative, US-Based EHR Support To Meet The Needs Of Your Organization
With over 30 years of ambulatory medical software support experience, MDS Medical’s consultative support service model is truly unmatched in the industry.Too many EHR vendors fall into inflexible approaches to project planning, training, and support. EHR implementation plans should be unique to you and your organization, and never one-size-fits-all.
MDS delivers a true partnership experience
Our experienced consultants develop close relationships with your providers and staff to maximize your operational, financial, and technology efficiencies. Our support services are just one component of our professional services delivery model which includes workflow optimization, revenue cycle management help, training, seamless onboarding, and data migration services.
All EHR support services are delivered by our experienced U.S. team – we do not outsource support to other organizations or overseas – ensuring the highest level of consultative service and security of your patient data.
Who we help
Our team delivers on-demand EHR support to hundreds of organizations nationally, ranging from single provider offices to regional health systems.
EHR platforms we support
As a former Greenway Health LLC platinum Business Alliance Partner with hundreds of Prime Suite customers, MDS also delivers add-on Prime Suite help desk and training services through our mdsHELPDESK+ subscription service.
We have 3 core tenets to EHR support
Treat each call with a sense of urgency
When you call us, your questions are handled by seasoned MDS consultants. We understand that rapid resolution of your day-to-day support issues plays a key role in your overall operations. The efficiency of your practice, ability to compete in a value-based care environment, patient care and satisfaction, and user satisfaction of your EHR is highly reliant on smooth functioning of your integrated technologies. Our EHR software support team answers 99% of calls in under 20 seconds.
We are an extension of your staff
We do not utilize a call center environment. Instead, your support cases are handled by experienced consultants who work with you through day-to-day issues that may arise with your EHR software and technology solutions. We’re not just your vendor. Our team gets to know you, understands your goals and challenges, serving as an extension of your staff.
MDS is your single point of contact
Troubleshooting issues can be frustrating, so that’s why MDS is your sole point of contact for your EHR, technology, and revenue cycle issues. Sometimes users just need more training. For these reasons, MDS offers end-to-end revenue cycle management services, technology solutions, and professional services.
With MDS, you won’t trudge through countless failed troubleshooting attempts with Tier 1 support before getting to the person who can help you resolve your issue.
Very thankful for Alescia and her patience!! She resolves our issues very quickly. Love the fast return calls and quick resolution of issues.
Plastic Surgical Associates of Johnstown
MDS Medical’s EHR Support Services
Guaranteed response times
Issues are addressed and resolved according to our Service Level Agreement that identifies the severity and guaranteed response time of the issue.
Unlimited, flat-fee support
Unlimited access and support for any application support, EHR, or revenue cycle management software issue that may arise.
24/7 emergency support
After hours number to call for emergency issues.
Experienced EHR consulting team
MDS hires only the best and brightest consultants, usually with a minimum of 5 years of EHR implementation and support experience. We don’t utilize a call center environment for support questions. Instead, your questions are directed immediately to an experienced EHR consultant, reducing the time it takes you to get back on track.
Help Desk and Training Subscription
mdsHELPDESK+ for athenahealth and Greenway PrimeSuite is an unlimited help desk and training monthly subscription
If you are seeking additional support for athenahealth or Prime Suite, MDS can help! Our mdsHELPDESK+ program includes comprehensive and unlimited help desk support and training.
Unlimited, flat-fee help desk services for any EHR software or revenue cycle management software issue. Guaranteed response times. All delivered by experienced EHR support consultants.
Our monthly subscription training plan includes unlimited, 2 hour web-based training sessions with an experienced Prime Suite consultant. Ongoing training ensures continuity during staffing changes, maximizes staff productivity, and ensures that new employees are provided with optimal training to perform their job function.
This is not a group web training program. All training sessions are customized for your user/practice and conducted one-on-one for your staff member(s) by a live Prime Suite trainer via the web. We do not offer cookie-cutter “video/web training” subscriptions that are not tailored for the specific needs of your organization.